Checked
Customer Service Representatives Salary
Customer Service Representatives earn a median $44,770 a year in the U.S., with 2,595,750 jobs (May 2025).
- Median wage
- $44,770 a year
- Employment
- 2,595,750
- Excludes self-employed
- Projected growth
- -5.3%
- 2025 to 2035
- Openings per year
- 289,500
- Average, including replacements
Pay range nationally
The middle half of workers earn between the 25th and 75th percentile (shaded)
- Median (50%)
- $44,770 · $21.53 an hour
- Mean (average)
- $46,590 · $22.40 an hour (estimate error ±0.2%)
- 10th percentile
- $31,750 · $15.27 an hour
- 25th percentile
- $36,870 · $17.72 an hour
- 75th percentile
- $51,780 · $24.89 an hour
- 90th percentile
- $63,590 · $30.57 an hour
- Employment
- 2,595,750 (estimate error ±0.4%)
What they do
Standard Occupational Classification definition
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Job outlook
BLS Employment Projections, 2025 to 2035
- Jobs in 2025
- 2.67 million
- Projected for 2035
- 2.52 million
- Change
- -141,800 (-5.3%)
- Openings each year
- 289,500
- Typical education
- High school diploma or equivalent
- Work experience
- None
- On-the-job training
- Short-term on-the-job training
- Self-employed
- 0.5%
Occupational Outlook Handbook (duties, how to become one, work environment)
Highest paying states
Median wage for this occupation
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| # | State | Median wage | Employment |
|---|---|---|---|
| 1 | Washington | $50,330 | 39,760 |
| 2 | California | $49,560 | 176,850 |
| 3 | Massachusetts | $49,120 | 49,990 |
| 4 | Minnesota | $48,800 | 53,340 |
| 5 | District of Columbia | $48,250 | 7,550 |
| 6 | Delaware | $48,190 | 7,470 |
| 7 | Connecticut | $48,090 | 24,490 |
| 8 | New York | $48,000 | 141,090 |
| 9 | New Jersey | $47,740 | 59,690 |
| 10 | Rhode Island | $47,550 | 7,890 |
States with the most jobs
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| State | Employment | Median wage |
|---|---|---|
| Texas | 337,170 | $40,420 |
| Florida | 228,000 | $40,440 |
| California | 176,850 | $49,560 |
| New York | 141,090 | $48,000 |
| Illinois | 100,970 | $46,130 |
| Georgia | 97,850 | $39,630 |
| Pennsylvania | 94,340 | $44,630 |
| North Carolina | 89,510 | $40,240 |
| Arizona | 87,020 | $45,690 |
| Ohio | 85,930 | $45,610 |
Highest paying metro areas
Metro areas with at least 100 jobs in this occupation
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| # | Metro area | Median wage | Employment |
|---|---|---|---|
| 1 | San Jose-Sunnyvale-Santa Clara, CA | $60,480 | 8,860 |
| 2 | San Francisco-Oakland-Fremont, CA | $57,830 | 19,930 |
| 3 | Seattle-Tacoma-Bellevue, WA | $53,550 | 25,840 |
| 4 | Napa, CA | $53,360 | 640 |
| 5 | Santa Rosa-Petaluma, CA | $51,810 | 1,750 |
| 6 | Vallejo, CA | $51,210 | 1,130 |
| 7 | Burlington-South Burlington, VT | $50,160 | 1,250 |
| 8 | Stockton-Lodi, CA | $49,990 | 2,650 |
| 9 | Bridgeport-Stamford-Danbury, CT | $49,970 | 5,660 |
| 10 | Sacramento-Roseville-Folsom, CA | $49,940 | 11,510 |
| 11 | Boston-Cambridge-Newton, MA-NH | $49,920 | 37,780 |
| 12 | Kahului-Wailuku, HI | $49,750 | 690 |
Metro areas with the most jobs
Swipe the table sideways to see more columns.
| Metro area | Employment | Median wage |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ | 125,570 | $49,590 |
| Dallas-Fort Worth-Arlington, TX | 96,930 | $44,990 |
| Chicago-Naperville-Elgin, IL-IN | 75,240 | $47,100 |
| Phoenix-Mesa-Chandler, AZ | 68,930 | $46,410 |
| Los Angeles-Long Beach-Anaheim, CA | 66,590 | $48,840 |
| Houston-Pasadena-The Woodlands, TX | 65,510 | $40,380 |
| Miami-Fort Lauderdale-West Palm Beach, FL | 63,440 | $39,560 |
| Atlanta-Sandy Springs-Roswell, GA | 59,990 | $42,710 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | 41,740 | $47,070 |
| Minneapolis-St. Paul-Bloomington, MN-WI | 38,630 | $49,480 |
| Boston-Cambridge-Newton, MA-NH | 37,780 | $49,920 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 36,750 | $46,220 |
Visa filings for this occupation
Wages employers offered on Department of Labor filings
- H-1B (FY 2026 through Q3)3 certified filingsMedian offered wage $50,000
- PERM green card (FY 2026 through Q3)79 certified filingsMedian offered wage $42,600
Customer Service Representatives pay by state
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Guam
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Puerto Rico
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- U.S. Virgin Islands
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
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- Library Assistants, Clerical
- Loan Interviewers and Clerks
- New Accounts Clerks
- Order Clerks
Frequently asked questions
- How much do customer service representatives make?
- The median wage for customer service representatives in the U.S. is $44,770 a year, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $36,870 and $51,780.
- Which state pays customer service representatives the most?
- Washington has the highest median wage for this occupation at $50,330 a year.
- What is the job outlook for customer service representatives?
- BLS projects employment to decline 5.3% from 2025 to 2035, with about 289,500 openings each year on average.
- What education do customer service representatives need?
- The typical entry-level education is: high school diploma or equivalent.